From ChatBots to Google Maps, our daily worlds have been influenced for a number of years by AI. The technology has been used for some time in the HR and recruitment sectors too and with some notable benefits. However, the rise in ChatGPT has caused concern about authenticity in the application process as well as screening tools resulting in bias in the selection process.
There’s no doubt AI tools can save us time-stretched humans valuable hours in the day, but should we be treating them with greater caution? In this article, I will look at some of the pros and cons of AI and automation in recruitment. I will then explore the potential impact of ChatGPT on recruitment.
Pros of AI and Automation in Recruitment
Time savings: Pretty much all of us would benefit from more hours in the day to get tasks done, spend time with friends and family and so forth. By automating repetitive tasks, AI and automation free up recruiters' time, allowing them to focus on more critical aspects of their work. This increased efficiency should also lead to faster candidate screening and selection processes.
Improved candidate matching: AI can analyse vast amounts of data to identify candidates who closely match specific job requirements. Advocates believe this data-driven approach helps reduce bias and increases the likelihood of finding the most suitable candidate for the role.
Enhanced candidate experience: Automation enables real-time feedback and updates for candidates, keeping them informed promptly throughout the hiring process. This transparent and responsive communication contributes to a positive candidate experience, ultimately bolstering the employer brand.
Cost reduction: By reducing the need for manual labour and streamlining processes, AI and automation may be able to lower the cost per hire. Companies can allocate resources more efficiently, optimising their recruitment budgets.
Cons of AI and Automation in Recruitment
Limited human touch: While AI and automation offer the aforementioned efficiency, they can also diminish the personal connection in the recruitment process. Candidates may perceive interactions as impersonal, missing the human element that establishes rapport and understanding.
Risk of bias: Biases can seep into recruitment processes if AI algorithms are not carefully designed and trained. This can perpetuate discriminatory hiring practices, hindering diversity and inclusion efforts, which should be a priority for recruiters. Human oversight when using these tools is crucial to ensure fairness and mitigate biases.
Data privacy concerns: Automated recruitment processes involve the collection and processing of extensive personal data which raises valid concerns about data privacy and security. Companies must prioritise transparency and adhere to robust data protection measures to maintain trust with candidates, ensure compliance and protect their business.
Cost of implementation: Implementing AI and automation in recruitment can be a significant investment, particularly for smaller businesses. Expenses associated with software, hardware, and training can pose challenges so it’s important to conduct a thorough cost-benefit analysis.
A closer look at the potential impact of ChatGPT on Recruitment
ChatGPT's impact on recruitment is still evolving, with both advantages and considerations to be taken into account. While ChatGPT has the potential to automate tasks traditionally performed by humans, its ability to truly match human efforts remains very limited at present. The generated outputs tend to be rather generic and lack the unique qualities that distinguish exceptional candidates. Additionally, ChatGPT's depth of understanding can be questionable, especially when it comes to sharing expertise on niche topics such as procurement and supply chain specialisms.
Recruiters and businesses should approach ChatGPT as a tool for automation rather than relying on its outputs for decision-making. Short-term uses could include creating CV templates or basic documents, but human oversight and quality checks are crucial to ensure the outputs meet high standards. Concerns about bias are also valid since ChatGPT aggregates data from various sources, potentially reproducing biases present in society.
While ChatGPT's access to a vast amount of knowledge can be advantageous, recruiters still can verify employment history and conduct in-person interviews to assess candidates effectively. A robot can’t tell if a person fits with your company's culture and values, after all. Adjustments in recruiting methods may be necessary to identify unique traits that make candidates stand out, beyond the assistance provided by ChatGPT in CV writing.
When it comes to candidates we recommend exercising caution when using ChatGPT during the application process. Tools exist to detect AI-generated text, and their use is likely to raise suspicions among hiring managers. Candidates may attempt to edit ChatGPT's responses or use tailored prompts to mitigate these concerns.
The potential for restrictions on ChatGPT usage in recruitment remains uncertain. While some companies have banned its use, it is unclear whether this is due to security threats or adherence to existing guidelines on third-party software. The future may involve a more widespread acceptance of ChatGPT as part of normal working life, with professionals understanding its benefits and limitations and using it selectively alongside proven and traditional methods.
There is a risk that overreliance on AI technology, such as scanning CVs for specific words, may exclude great candidates who express their qualifications more creatively. Companies should aim to improve their filtering processes by leveraging ChatGPT's capabilities, while also involving human review and preserving rigorous standards. Overall, automation should be embraced cautiously to ensure that the highest levels of quality and fairness are maintained in the recruitment process.
AI and automation present a compelling opportunity to revolutionise recruitment processes. The time-saving benefits, improved candidate matching and cost reductions they offer can be advantageous for businesses. However, the potential drawbacks, including the loss of human touch, bias risks, data privacy concerns and implementation costs, require careful consideration. Striking a balance between technological advancements and human involvement is essential for optimising recruitment outcomes and fostering a fair and inclusive hiring environment that promotes diversity. By leveraging AI and automation while maintaining a human-centred approach, companies can unlock the full potential of these tools while ensuring a positive experience for both employers and candidates.
If you would like to find out more about building your ideal procurement and supply chain team, including recruiting candidates who specialise in AI, machine learning and managing big data, get in touch with our team today. We have access to some of the top candidates across the UK and US and we would love to help.
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